Irma's Story
Introduction
Irma is a Retirement Lifestyle Coordinator. Her job includes marketing her retirement community and booking virtual or in-person tours with potential guests and their families. When guests choose Irma’s facility to move into, she's also responsible for securing a suite for them, collecting deposits, and ensuring a safe and timely move-in experience.
Challenge
Every guest is unique, and so is their process for moving in. This means different trucks, moving crews, and other service providers, many of whom don’t know the community regulations such as scheduling the elevators or move-in time restrictions, create friction. This can result in questions, complaints, delays, and sometimes, extra costs, which in turn can cause stress and impact the health of the guest and their family.
Solution
Irma partners with Gordon’s Downsizing and Estate Services. She explains the rules, who the key contacts are, and what’s critical for the safe operation of her community as it relates to new move-ins. She wants the lowest impact on her staff, and guests, so everyone remains safe and at their best. Using a partner that knows her protocols and delivers on them with respect is invaluable to Irma. The Gordon’s team is able to deliver a seamless and consistent experience for guests coming from across the province which is not only invaluable to Irma, but to new residents as well.
Benefit
The biggest benefit is that Irma is able to focus on doing her job. She keeps the community full, and guests safe while reducing distractions for her staff. Guests get a seamless experience across the board. This includes their move, sale of household contents, shipping items to family, as well as preparation and sale of their home. Irma knows that when her clients choose to work with Gordon’s, they won’t have to pay for anything until their home is sold.
Result
The result is a safe move for every new guest that uses Gordon’s services and the lowest impact on existing operations.
